Privacy Policy

Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy (“Privacy Policy”) sets out the basis on which any personal data collected from You, or that You provide, will be processed by Eventcentrics and its affiliates (“we” or “us”). This policy also outlines Your privacy rights and how the law protects You.

It is important that You read this Privacy Policy, so that You are fully aware of how and why we are using Your data.

Controller

Eventcentrics is the data controller responsible for your personal data. As the controller, we determine the reasons for and methods of collecting and using your personal data. We may share your personal information with members of our group, which includes our affiliated companies (referred to as the “Eventcentrics Group”). We have a privacy team dedicated to addressing questions related to this Privacy Policy. If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact our privacy team using the contact details provided below.

Updates to the Privacy Policy and Your Obligation to Notify Us of Changes

Any future changes to our Privacy Policy will be posted on this page. Please check back regularly to stay updated on any revisions or updates to the policy.

It is important to us that the personal data we hold about you remains accurate and up-to-date. Please inform us of any changes to your personal data during your relationship with us.

This Privacy Policy was last updated on 1st September 2024.

Third-party Links

Eventcentrics’s websites or applications may contain links to third-party websites, plug-ins, and applications. By clicking on these links or enabling these connections, you may allow third parties to collect or share data about you. We do not have control over these third-party websites and are not responsible for their privacy policies. When you leave our websites or applications, we encourage you to review the privacy notices of any websites you visit.

Data We Collect

Personal data, or personal information, refers to any information that can identify an individual. It excludes data from which the individual’s identity has been removed (anonymous data). We may collect, use, store, and transfer various types of personal data about you, which we categorize as follows:

  • Identity Data includes first name, last name, title, date of birth and gender.
  • Contact Data includes billing address, email address and telephone/mobile numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes information about payments made to and from you, as well as details of the products and services you have purchased from us.
  • Technical Data includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders you have made, your interests, preferences, feedback, and survey responses.
  • Usage Data includes information about how You use our website.
  • Marketing and Communications Data includes Your preferences in receiving marketing from us and our third parties and Your communication preferences.

We also collect, use, and share aggregated data, such as statistical or demographic information, for various purposes. Aggregated data, which may be derived from your personal data, is not considered personal data under the law as it does not directly or indirectly reveal your identity (“Aggregated Data”). For example, we might aggregate your Usage Data to determine the percentage of users accessing a particular feature on our website. However, if we combine or link Aggregated Data with your personal data in a way that can directly or indirectly identify you, we will treat the combined data as personal data and handle it according to this Privacy Policy.

How is Your Personal Data Collected?

We use different methods to collect data from and about You including through:

  1. Information you provide: You may provide us with information by filling out forms on our sites, applications, software, programs, platforms, or tools (collectively referred to as our “Sites”), or by communicating with us via phone, email, or other means. This includes information you give when you register for our Sites, subscribe to our services, search for products or services, complete forms, surveys, or statements, place an order, or report a problem with our Sites. The information you provide may include, but is not limited to: your name, company name, company number, VAT number, address, email address, phone number, financial and payment card information, and personal descriptions, photographs, and copies of identity documents (such as passports).
  2. Information we collect about You: Each of Your visits to our Sites we may automatically collect the following information:
  • Technical information including, but not limited to, your Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform;
  • Information about your visit, including the complete (URL) clickstream to, through, and from our Sites (including date and time), products or services you viewed or searched for, page response times, download errors, duration of visits to certain pages, page interaction details (such as scrolling, clicks, and mouse-overs), methods used to navigate away from the page, and any phone number used to contact our customer service. We collect this data using cookies and other similar technologies.
  • Information We Receive from Other Sources: We may obtain information about you if your information was received for group bookings and registrations. When we collect this data, we will inform you that it may be shared internally and combined with data collected on this site. Additionally, we collaborate closely with third parties (including, but not limited to, business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from these sources.

How We Use Your Personal Data

We will use Your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with You.
  • Where we need to comply with a legal or regulatory obligation.

Purposes For Which We Will Use Your Personal Data

We use information held about You in the following ways:

· to carry out our obligations arising from any contracts entered into between You and us and to provide You with the information, products and services that You request from us;

· to provide You with information about other goods and services we offer that are similar to, or complementary to, those that You have already purchased or inquired about or may have interest in;

· to provide You, or permit selected third parties to provide You, with information about goods or services we feel may interest You. If You are an existing customer, we will only contact You by electronic means (e-mail or SMS) and by phone with information about goods and services similar to, or complementary to, those which were the subject of a previous sale or negotiations of a sale to You. If You are a new customer, and where we permit selected third parties to use Your data, we (or they) will contact You by electronic means or by phone only if You have consented where required by law, or if You have not unsubscribed from electronic communications. If You do not want us to contact You for marketing purposes, please unsubscribe from our mailing list;

· to improve our services, administer our Sites, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

· to improve our Sites to ensure that content is presented in the most effective manner for You and for Your computer;

· to allow You to participate in interactive features of our service, when You choose to do so;

·  as part of our efforts to keep our Sites safe and secure;

· to measure or understand the effectiveness of advertising we serve to You and others, and to deliver relevant advertising to You;

· to make suggestions and recommendations to You and other users of our Sites about goods or services that may interest You or them.

Note that we may process Your personal data for more than one lawful ground depending on the specific purpose for which we are using Your data.

Marketing

We strive to give you options concerning the use of your personal data, especially in relation to marketing and advertising.

You will receive marketing communications from us if you have either requested information, purchased goods or services from us or our business partners, or completed contact information forms, provided you have not opted out of such communications.

Third-party Marketing

We will obtain your explicit opt-in consent, as required by law, before sharing your personal data with any external company for marketing purposes.

Opting Out

You can request to stop receiving marketing messages from us or third parties at any time by using the opt-out links provided in any marketing communication you receive.

Please note that opting out of marketing messages will not affect the personal data we have collected from you through product or service purchases, experiences, or other transactions.

Cookies

Our website uses cookies to differentiate you from other users. This helps us deliver a better browsing experience and allows us to enhance our site.

Disclosures of Your Personal Data

We may share Your personal information with any member of Eventcentrics.

We may share Your information with selected third parties including, but not limited to:

1.       Business partners, suppliers, and subcontractors involved in fulfilling any contract we have with them or with you.  

2.       Advertisers and advertising networks that need the data to tailor and deliver relevant ads to you and others. While we do not share identifiable information with our advertisers, we may provide them with aggregated, anonymized data about our users. This aggregated data helps advertisers reach their target audience more effectively. We may also use your personal data to display advertisements to the desired audience based on our advertisers’ specifications.

3.       Analytics and search engine providers that help us enhance and optimize our sites.

We may disclose Your personal information to third parties:

  1. In the event of a business sale or acquisition, we may disclose your personal data to the prospective buyer or seller of such business or assets.

  2. If Eventcentrics or most of its assets are acquired by a third party, your personal data will be transferred as part of the transaction.

  3. If required by law, we may disclose or share your personal data to meet legal obligations, enforce our Terms of Use, Cookie Policy, and other agreements, or to safeguard the rights, property, or safety of Eventcentrics, the Eventcentrics Group, our customers, or others. This may also involve sharing information with other companies and organizations for fraud protection purposes.

We require all third parties to uphold the security of your personal data and handle it in compliance with the law. We do not permit our third-party service providers to use your personal data for their own purposes; instead, they may only process it for specific purposes and as directed by us. If Eventcentrics engages a third party to process your personal data according to our instructions, Eventcentrics remains accountable and liable for any issues that arise from the processing, unless we can demonstrate that we are not responsible for the cause of the damage.

Data Security

All information you provide to us is stored on our secure servers. Personal data is transmitted to other websites using Transport Layer Security (TLS) encryption for protection. If we provide you with a password, or if you choose one, to access certain areas of our site, you are responsible for keeping it confidential and must not share it with anyone.

While we strive to protect your personal data, please be aware that transmitting information over the internet is not entirely secure. We cannot guarantee the security of data transmitted to our site, and such transmission is at your own risk. Once we receive your information, we will implement strict procedures and security measures to prevent unauthorized access.

We have established protocols to address any suspected personal data breaches and will notify you and any relevant regulators if a breach occurs, as required by law.

Data Retention

How Long Do We Retain Personal Data?

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations.

In determining the appropriate retention period for your personal data, we take into account factors such as the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing the data and whether these purposes can be achieved through other means, as well as relevant legal requirements.

Your rights where we are processing your information

The following is a quick summary of your executable requests:

·        Access to your information – you have the right to request a copy of the personal information about you that we hold. If you would like a copy of some or all of your personal information, please email or write to us at the address shown below.

·        Correcting your information – we want to make sure that your personal information is accurate, complete, and up to date, and so you may ask us to correct any personal information about you that you believe does not meet these standards.

·        Deletion of your information (Under certain conditions) – you have the right to ask us to anonymize personal information about you where:

o   You consider that we no longer require the information for the purposes for which it was obtained

o   We are using that information with your consent and you have withdrawn your consent, see ‘withdrawing consent to using your information’ below.

·        Withdrawing consent using your information – where we use your personal information with your consent, you may withdraw that consent at any time, and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact our Data Protection Officer provided in the “contact information” below if you wish to exercise any of these.

Applicable Law

There is currently no general federal data protection law in the United Arab Emirates (UAE) comparable to those applicable in Europe and US.

Contact

Questions, comments and requests regarding this Privacy Policy should be addressed to the privacy team at one of the following methods set out below.

Our full details are:

Eventcentrics Events and Conferenecs
Address: P.O. Box 3068
461 Sheikh Zayed Road, 1st Floor
Dubai, United Arab Emirates
Email: info@Eventcentrics.com
Web Form: https://eventcentrics.com/contact-us/